Dear XM

For several years now, I have been a faithful subscriber to your satellite radio services. I've carried your service in 3 vehicles. This past month, we completely lost our minds in an effort to support our economy, my husband and I bought our son a brand spanking new Ford Focus. We just couldn't see him driving into the city in his old hooptie anymore and quite frankly, we were worried that he lacked the skills to make the car go like Fred Flintstone could. Any day, his feet would have gone right through the floor boards of his old, beat up, though well used and loved jalopy. Along with his spanking new car, he got the fancy option of attaching his Ipod to listen to the music HE wants to hear. If you can imagine, it really is commercial free which is something you promised to be, but no longer are. He also got 3 free months of satellite radio which we'll take but aren't likely to renew when done. So you see, he doesn't need you anymore. He really only needed you because Mr. Larger Than Life broke his antenna and he couldn't get the more attractive free radio in the first place.

Imagine our surprise when not two weeks later, my husband totaled his own car. Although I'm sure the junkyard employees would appreciate satellite radio, we can't listen to that particular account in that car anymore. And guess what? His new ride also has free satellite radio and the same option to play his Ipod music, commercial free of course. Yes, he got a Ford, too.

That leaves just me, but you're billing me for 3 accounts when I only need one. Truth be told, I mostly listen to local AM radio when I'm working out of my car so I know where the traffic kerfuffles are located. These days, I only spend time in my car when I'm working and last I looked, AM radio is free. I think you can plainly see that I don't need you either. Because of that, we desperately need to close these accounts but doing so has been an exercise in futility.

I've been trying to accomplish what should be a simple task for some time now. Today, your company has taken valuable time spinning yarn away from me. My calls have been transferred all over the world from one department to another where I have spent a disgusting amount of time on hold only to be disconnected for the effort. You know, I went through this with an AOL account I had years ago and I'm a little concerned that although we have good reason to close our accounts, seeing as we have little need for them, I worry that your business is impossible to navigate to get this job done.

If I didn't already have a head of gray hair making it impossible to count them all, I'd think you gave me 20 more today.

Sincerely,

RudeeK