The above chat ate up 20 minutes and answered nothing. I took more screen shots, but you get the message. Though Chauncey was quick to answer initially, she (or he), needed much prompting to do so after an initial greeting and appears very tight lipped, so to speak.
Sometime last night, I lost my Verizon cell phone somewhere in Detroit. Another human found that phone and used it at 11:36 PM. They're not using it today though, as the number is shut off and a replacement phone is on its way to my house.
But, oh, the hassle to get even this far with Verizon was excruciatingly painful. I don't know when it happened, but sometime over the past two years, Verizon has gone completely automated. If you want to speak to a human, it must be done over the internet utilizing live chat. While I've done this with a Mac Genius without an issue, my experience with Verizon was awful. Either their chatters are multitasking and therefore inattentive, or they don't give a rat's ass how much time they're costing me. In 40 minutes, Chauncey and I exchanged less than 100 words, with me asking every 5 minutes, "hello? are you still there?" At which point Chauncey would answer, "yes," and only that, apparently having already forgotten the question I originally posed. I would have logged into my online Verizon account to handle all of my problems more readily, but I had forgotten my password. Verizon prompted they could text my password to my phone, but, hellllllllllo??????, my phone is LOST!!!
What I was avoiding was going to the Verizon store on the day of their iphone launch. Can I pick a good day to go? So, after 40 excruciating minutes with Chauncey, I packed up and headed to the Verizon store. I was in and out in 5 minutes, having learned I have replacement insurance. I got home and called the phone insurance company and promptly entered...you guessed it....automation hell.
I've spent 2 hours trying to order a new phone--two hours I had slated for a manicure.
Tell me, how is this technology supposed to make our lives easier, and in which country do you think Chauncey resides?