Imagine if you will, this fearless hospice nurse has driven 35 miles away from home and back when she gets a call to drive another 20 miles in the opposite direction. To speed things along, she gets on the interstate at 70 miles per hour when the car begins to inexplicably decelerate. She notices the yellow wrench light on in the left corner of the dash, and recognizes she cannot accelerate. In a bit of a panic, she pulls off to the side of the freeway and turns the car off (which knocks and pulls as it brakes). After a moment, she turns the car back on and, voila!, no wrench. She gives the car a little gas and hears the engine rev. With hope returning that she'll make it to that patient's house and maybe even home after that, she gingerly moves the car into oncoming highway traffic. For a few moments, all is well, but as she approaches the highway maximum speed, the same exact thing happens.
It was terrifying to be driving on a busy interstate at maximum speed with a malfunctioning vehicle. Since I was near an exit, I was able to pull over, stop and restart the car and get off the freeway. Driving at low speeds, I was able to make it another 1.5 miles to my patient's house where I stopped to call Ford Roadside Assistance to schedule a tow before I went inside to see my patient.
Thirty minutes later, I was greeted by a friendly tow truck driver who, in front of me, and this is important, checked my transmission fluid twice and showed me the thingymajig proving there was very little brownish red transmission fluid in the reservoir. He said it should be full and a bright red color. Well it wasn't. It was very low and muddy brown with a tinge of red. I was flabbergasted because just one week ago, I paid $139 for a 36,000 mile check up called "the works" at my Ford dealer. He then towed the hospice mobile to the very same Ford dealer where the car could be dealt with in the morning. At 10 AM, the service rep called to tell me there was ABSOLUTELY nothing wrong with my car and that there was no transmission fluid leak and the reservoir was full of transmission fluid. He intimated I imagined this problem on the freeway last night and that my car was ready to be picked up.
I explained to him what had happened in the best terms I could come up with and told him I presumed it to be a transmission problem because this is how it behaved before they rebuilt my transmission a year ago. I also told him I saw the tow truck driver, who seemed to know his way under the hood, look at that reservoir and pull out an empty stick. Twice. The rep acted like he couldn't understand my simple terminology and wanted more technical terms to explain the car's behavior last night. I told him, "look, I'm a nurse. I know highly technical terminology in my specific field. I can have entire conversations with my peers using very little else than acronyms, but I can't do the same when speaking about cars." I told him I was frightened to drive my--apparently dangerous--vehicle in that condition.
Those must have been the magic words, because they promised to look into it further.
The latest update is that they still don't know what's wrong with my car and only now, very late in the day for me, they are ordering a rental car for me to use. As a courtesy. Well, p.s., I pay extra every single month for this type of car care. It's not his favor to grant me. The rep is again speaking to me of things like Throttle Bodies. For cryin' out loud...what the hell is that? May that man experience a short bout of ED that no amount of ED medication taken PO QD @ HS or PRN can possibly fix for speaking to me in language I repeatedly tell him I don't understand. For those that don't know what I cursed him with, I did not wish upon him a CVA, CAD, CHF or CA c METS. I only wished upon him a non-responsive body part in his nether regions--sort of like my non responsive engine in my car.
I'm off to go pick up my rental. May your day be better than mine.